Hidden Disabilities

Airports are busy environments and for some people this can be a stressful experience, especially if you or someone with you has a disability which is not visible. It is our job to make your time at Dunedin Airport as enjoyable as possible and take any stress away.

The Hidden Disability Sunflower is a symbol used globally to give you or your loved ones with disabilities a way to discreetly indicate a non-obvious disability and that additional support, time, or understanding may be needed.

At Dunedin Airport, our staff are trained to recognise the sunflower lanyard and provide you with the assistance you may need at any point in your journey. There is no cost for the lanyard just all part of our role of providing a great Customer Experience.

Collecting a sunflower lanyard at Dunedin Airport:

• When you arrive at Dunedin Airport make your way to the Airport Information Desk located on the ground floor of the terminal.
• Ask the Dunedin Airport Customer Experience staff member at the desk for a sunflower lanyard. Easy as that. Either you or someone travelling with you can wear the lanyard – it’s your call.

The lanyard doesn't provide a personal staff escort through the airport process. If you require this level of assistance or wheelchair assistance, your airline is best placed to help you. Be sure to contact your airline ahead of time to make them aware of your assistance requirements.

Baby Change Facilities

Babies can be fed and changed in the parent room on Level 1, to the right of the escalators. Facilities include a microwave, change facility, nappy disposal and toilet.

Bag Storage

Dunedin Airport offers a service in which luggage is stored for a daily fee.  The luggage will need to be assessed and appropriate customer details taken before storage can take place. The cost of storage is $5 per day per piece of luggage. This can be pre-paid or paid upon collection.

Before the bags can be accepted, they will need to be screened by Aviation Security through the out of gauge (oversize) belt. If Aviation Security is not present, we cannot accept the bag. Even if the luggage is cleared, storage will be at the discretion of airport staff.

Once the necessary details have been taken then the luggage can be stored in the storeroom under the stairs on the ground floor. Bikes and other oversized items can be stored in the old transformer room.

Reduced Mobility

Dunedin Airport is a breeze for people with reduced mobility. Wheelchairs are available for travellers. Just ask staff at the Information Desk or an airline staff member and they’ll be more than happy to help. Lifts operate between all floors. Dedicated disabled toilets can be found within the Ladies’ and Men’s rooms on both the ground floor and Level 1.

Customer service staff
Dunedin Airport’s friendly customer service staff can help you with anything you need to know about the airport. They operate from the Information Desk adjacent to the baggage claim on the ground floor. They can also provide accommodation information and assistance for the less mobile, and answer general enquiries.

Mobility parking
Designated mobility parking areas are easy to find in the car park nearest the terminal entrance. Don’t forget to display your mobility sticker, please. If you require a sticker, please see airport staff at the information counter.

Information Desk

The information desk can be found on the ground floor, directly in front of the main doors alongside the baggage claim area. If unattended, please pick up the phone and speak with one of our Customer Service staff, they’ll be happy to help with any difficulties or queries you may have.

Brochures on Dunedin’s accommodation and tourist options are available, plus direct dial phones to local accommodation, transport and attractions.

Let us look after your car keys safely while you travel. Complete a key-drop envelope and pop it in our secure key box at the desk. Only $5 for holiday peace of mind.

Lost Property

We’re here to help: please contact (03) 486 2879, or send us an email at customerservice@dnairport.co.nz.

For lost valuables such as passports, customers should contact the Airport Police on 03) 486 1290.

Lost on a Flight: Air New Zealand Phone: +64 3 488 5821
Jetstar Airways Phone +64 9 256 5407 ext 754
Virgin Australia Phone +64 3 488 5821
At the Airport Phone +64 3 486 2879. Postal: Private Bag 1922, Dunedin 9054, New Zealand.
Email: customerservice@dnairport.co.nz

Essential identity documents (passports, etc.) and high value items (cash, wallets, jewellery, etc.) are passed on to NZ Police on the day they are found.

Showers

Feel like freshening up?  We have showers available at the Airport and for a $10 fee we supply a towel, shampoo and soap.  Please see one of our Customer Services team at the Information Desk to find out where the showers are located.